Ryan Phelan, Author at RPE Origin

How you handle email replies matters for great customer experiences

by Ryan Phelan | Apr 20, 2021 | Thought Leadership

If your “reply-to” handling is automated, you might be missing an opportunity Have you looked at your email replies lately? I’m talking about the email messages that come back to your “reply-to” email address after you send an email campaign. Many...

How Do You Define A Thought Leader?

by Ryan Phelan | Apr 13, 2021 | Uncategorized

Twitter is a funny place. I was cruising around it about a month ago when I came across a series of tweets by someone in our industry whom I’m declining to name. The tweeter was one of several responding to another tweet about why he limits responses to...

Follow the email helpers

by Ryan Phelan | Mar 29, 2021 | Thought Leadership

Follow the email helpers “Follow the helpers” Email thought leaders give the winning strategies for restarting your email program in the midst of a global pandemic Since I joined this industry 22 years ago, I have been inspired by the willingness of many...

BrontoMigration.com Will Help Bronto Customers Manage Platform ‘End of Life’

by Ryan Phelan | Mar 11, 2021 | Feature

Longtime Email Veterans Team Up to Advise Users on Next Steps Now that Oracle has announced “End of Life” status for its Bronto email platform, customers who need help figuring out their next steps can call on BrontoMigration.com, a new consulting service...

Webinar: Holistic Email and RPEOrigin Present: What We’re Watching in 2021

by Ryan Phelan | Jan 28, 2021 | Webinars

John and I were grateful to join Kath Pay, CEO of the email consultancy Holistic Email Marketing for a discussion on what we are looking for from marketers in 2021! WHEW! We made it. 2020 was an impossible year that we, as marketers, made possible. Pivoting left...