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Yes, I meant what I said in the headline. And I say that with confidence, not arrogance, after being in email marketing for 25 years and watching company after company, vertical after vertical, falling somewhere on the spectrum of email investment. On one end,...

Email accessibility isn't a "nice to have" feature in your email messages. For many companies, it's a legal requirement. If your emails are not accessible to people with physical or cognitive limitations or disorders, you can be vulnerable to legal action like fines...

I’m still buzzing from a call a few days ago with a marketer working for a well-known Western university. These calls are always energizing because we talk about people’s struggles, what kinds of success they’re looking for and what we can do to help. After the call,...

Creating an email that everybody can read and act on is like installing a ramp next to a staircase. People with limited mobility can use it to get into the building just like those who can walk the stairs. But even people without physical challenges can benefit.  Too...

I’ve seen many predictions about what marketers should expect, anticipate or work for in 2025. The continued rise of AI, other technologies that might come to fruition, how to use CDPs and whether marketers are even using CDPs — some things are new, but many of them...